Refund Policy
Effective Date: August 2026
At Apex DevWorks Private Limited, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may or may not be issued for our services.
1. General Policy
As we provide digital services, all payments made for completed work are generally non-refundable. However, we review every request fairly and aim to resolve any concerns professionally.
2. Eligible Refunds
A refund may be considered in the following situations:
- The project has not yet started.
- We are unable to deliver the agreed service.
- Both parties mutually agree to cancel the project before significant work has begun.
Any approved refund will be processed using the original payment method.
3. Non-Refundable Services
Refunds will not be provided for:
- Completed or delivered projects.
- Logo design concepts or finalized designs.
- Website development after approval or delivery.
- Payment gateway integration once implementation has started.
- Website maintenance or support services already provided.
- Third-party expenses such as hosting, domains, premium themes, plugins, or software licenses.
4. Project Cancellation
Clients may request to cancel a project before work begins. If work has already started, any refund will depend on the amount of work completed and the resources already used.
5. Revisions
We are committed to client satisfaction and offer reasonable revisions within the agreed project scope. Refunds will not be issued simply because additional revisions are requested beyond the original agreement.
6. Processing Time
If a refund is approved, it will typically be processed within 7–14 business days, depending on the payment provider or financial institution.
7. Contact Us
If you have any questions regarding our Refund Policy or wish to request a refund, please contact us.
Apex DevWorks Private Limited
📧 info@apexdevworksonline.com
📞 +92 301 234567
📍 Lahore, Islamabad, Pakistan